So you can't make it to Cal Jam, but you've already bought tickets. What do you do? Beginning in 2016, we have built upon our strict refund policy. Similar to years past, there are no refunds for pre-purchased California Jam tickets. In a few circumstances, we may allow a refund but will require a $35 processing fee. If your ticket total was over $1000, we will take a 5% processing fee. For more information or to inquire about a refund please email firstname.lastname@example.org with the subject: Cal Jam Refund.